Effective Date: 8 January 2026
Website: https://nurseryhertford.co.uk
Business Address: 32–30 Bull Plain, Hertford, UK
1. Who We Are
Nursery Hertford operates under the Childbase Partnership and includes River View Day Nursery, Hertford Barns Day Nursery, and Busy Lizzies at Simon Balle. This privacy policy explains how we collect, use, and protect your information.
If you have any questions about this policy or your data, contact us at:
📧 info@nurseryhertford.co.uk
📍 32–30 Bull Plain, Hertford, UK
2. Information We Collect
We collect the following types of personal information:
From Website Visitors:
- Name and contact details (via contact forms)
- Enquiry details (e.g. about childcare places, funding, visits)
- IP address and browser type (via analytics)
From Parents and Families:
- Child’s full name and date of birth
- Parent/guardian names and contact info
- Emergency contact information
- Medical needs or allergy details
- Government funding eligibility (e.g. 15/30 free hours)
We only collect sensitive data (e.g. child health needs, SEND info) when necessary and with your consent.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and tour requests
- Provide early years care and education
- Apply for government funding (if eligible)
- Comply with legal obligations (e.g. safeguarding, OFSTED)
- Improve our website and services
- Send updates (if you’ve opted in)
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: You have given clear consent for us to use your data (e.g. by submitting a form).
- Contract: Processing is necessary for providing nursery services.
- Legal Obligation: We must comply with legal requirements (e.g. safeguarding).
- Legitimate Interests: For administrative purposes or improving user experience.
5. Sharing Your Data
We do not sell your personal data.
We may share limited information with:
- Government bodies (e.g. for childcare funding claims)
- OFSTED (for inspections or audits)
- Emergency services (in rare circumstances)
- Website or email hosting providers (who maintain secure systems)
All third-party providers are GDPR-compliant.
6. Data Retention
- Enquiries: Retained for up to 12 months
- Nursery enrolment records: Retained for 6 years after the child leaves (per EYFS and safeguarding requirements)
- Website analytics: Retained anonymously for 26 months via Google Analytics
7. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (in certain cases)
- Object to processing
- Withdraw consent at any time
To make a request, email: info@nurseryhertford.co.uk
8. Cookies
Our website uses cookies to:
- Improve performance and usability
- Track anonymised visitor data via Google Analytics
You can manage or disable cookies in your browser settings.
9. Security Measures
We take safeguarding seriously. Data is protected using secure servers, encryption where applicable, and access controls. Staff receive regular training on GDPR and data protection.
10. Updates to This Policy
We may occasionally update this privacy policy. When we do, the “Effective Date” above will be revised. Please check back regularly.
11. Contact
If you have any questions or concerns about this privacy policy or your data:
📧 Email: info@nurseryhertford.co.uk
📍 Address: 32–30 Bull Plain, Hertford, UK